New Delhi: In a major initiative to make Government services more accessible and inclusive, the government on Monday announced that citizens will now be able to use the MyGov Helpdesk on WhatsApp to access the Digilocker service. According to a press release by the Ministry of Electronics and Information Technology, the services include downloading documents such as PAN card, driving license, vehicle registration certificate, among others.
“Government under the leadership of Hon’ble Prime Minister Shri Narendra Modi has been working for “Ease of Living” through Digital India. In this context, the MyGov Helpdesk on WhatsApp is a major step to ensure governance and government services at the fingertips of citizens,” read the press release.
The new services aim to give citizens access to the following documents with ease and convenience, from the safety of their homes:
- PAN card
- Driving License
- CBSE Class X Passing Certificate
- Vehicle Registration Certificate (RC)
- Insurance Policy – Two Wheeler
- Class X Marksheet
- Class XII Marksheet
- Insurance Policy Document ( Life and Non life available on digilocker)
WhatsApp users across the country can use the chatbot by simply sending ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515 to avail these services.
With new additions like Digilocker, the MyGov chatbot on WhatsApp aims to build a comprehensive administrative support system for citizens to access resources and essential services that are digitally inclusive, the press release added.
The step taken by the government to offer Digilocker services on the MyGov Helpdesk is a natural progression and a step towards providing citizens with simplified access to essential services via WhatsApp’s easy and accessible platform, read the press release.
“With almost 100 million plus people already registered on Digilocker and 5 billion plus documents issued till date, we are confident that the service on WhatsApp will digitally empower millions by helping them access authentic documents and information, right from within their phones,” the press release concluded.