In an incident that has now gone viral on social media, a woman suffered a panic attack at Delhi’s Indira Gandhi International Airport after the staff of Air India denied her to board her flight.
In a video shared by him on Instagram, Vipul Bhimani said he, his aunt and his cousin had to catch a flight to Vadodara from Delhi International Airport terminal 3, but a few minutes of delay led to Air India denying them entry to the aircraft.
The airline came up with an official statement and cleared the air around the issue. It said that the video is “conveying a misleading image of Air India being apathetic towards a passenger, who is seen lying near the gate.”
Air India claimed that three people had arrived after the boarding gate was closed, despite repeated calls from the staff to report before closure.
Further, the airline said a doctor was called immediately after the woman fell down but she began feeling better and declined any medical or wheelchair assistance.
Bhimani further accused Air India staff of callous behaviour, saying they called for security instead of medical help after his aunt fainted at the airport.